AODA Accessible Customer Service Plan

Providing Goods and Services to People with Disabilities

Rush’s Auto Parts is committed to excellence in serving all customers including people with disabilities.

Assistive devices

We will ensure that our staff is trained and familiar with various assistive devices we have on site or that we provide that may be used by disabilities while accessing our goods or services.


We will communicate with people with disabilities in ways that take into account their disability.

Service animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. (Fees are not applicable for entry to Rush’s Auto Parts premises)

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities Rush’s Auto Parts will notify Customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time and a description of alternative facilities or services if available.

The Notice will be publicly available at the front sales counter.


Rush’s Auto Parts will provide accessible customer service training to employees, volunteers and others who deal with the public or third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of goods and services.

Training will include:

  • An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
  • Rush’s Auto Parts plan related to the customer service standard
  • How to interact and communicate with people with various types of disabilities
  • How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or support person
  • What to do if a person with a disability is having difficulty in accessing Rush’s Auto Parts goods and services

Staff will also be trained when changes are made to our accessible customer service plan.

Feedback process

Customers who wish to provide feedback on the way Rush’s Auto Parts provides goods and services to people with disabilities can provide feedback in the following way(s)

  • Verbally in person at Rush’s Auto Parts
  • Mail: 1467 Highway # 56, Caledonia, ON N3W 1T1
  • Phone: 1.800.263.6975
  • Email:

Customers can expect to hear back in 3 business days.

Notice of availability

Rush’s Auto Parts will notify the public that our documents related to accessible customer service are available upon request by posting a notice at the front counter.

Modifications to this or other policies

Any policy, practice or procedure of Rush’s Auto Parts that does not respect and promote the principles of dignity, independence, integration and equal opportunity for people with disabilities will be modified or removed.

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